Highfield Park Earns Top Ratings for Care Services
Llandyrnog, Denbighshire – Highfield Park, which is part of the MHC group and is based within an area of outstanding natural beauty has recently earned top ratings within the social care sector following a series of inspections by Care Inspectorate Wales (CIW) and the National Autistic society.
CIW’s rigorous inspection framework evaluates care providers across several areas such as, Care & Support, Wellbeing, Leadership & Management and Environment.
Each area receives one of four ratings – Excellent, Good, Needs Improvement or Poor. An ‘Excellent’ rating shows that a service consistently goes above and beyond, highlighting a services focus on providing extremely high-quality care.
Of the thirteen services based at Highfield Park in Llandyrnog, North Wales, eight achieved the top rating of ‘Excellent’, with the remaining five receiving a rating of ‘Good’. Some highlights from the inspection reports included “exceptional leadership and management,” praising the “highly creative” and “motivated” staff, as well as the “comprehensive training” offered by the organisation.
All five homes who applied to become an Autism accredited service were all successful.
These outstanding results reflect Highfield Park’s role as a national leader in delivering outcome focussed, person-centred care within the sector.
Putting People First
Highfield Park’s success is driven by its focus on person-centred care, ensuring that each individual’s needs, preferences and goals are at the forefront of everything. The organisation’s approach is underpinned by its mission, vision and the ten values that guide us. From this, suitable outcomes are identified enabling individuals to achieve greater independence within personalised settings designed to accommodate their unique needs.
Shaun Jones, Director of Operations & Responsible Individual at Highfield Park, explained “The primary aim is to create homely environments where individuals can achieve the best possible outcomes. The evidence-based approaches and focus on continuous improvement used within Highfield Park services allows us to uphold the standards we aim for, and our regulators ratings reflect the hard work of the staff every day.”
Experienced and Skilled Teams
In addition to regular training, staff at Highfield Park receive specialised training tailored to the specific needs of those they support. This includes an innovative trauma-informed approach to understanding the complex needs of individuals in our care, allowing staff to offer compassionate and effective support.
The recent CIW reports praised Highfield Park’s talented staff, highlighting their ability to provide high quality, outcome focussed support that makes a meaningful difference in the lives of the individuals they care for.
Aiming for National Leadership
While the services at Highfield Park celebrate their extremely positive inspection feedback, the team is dedicated to maintaining momentum and striving for even higher standards.
Shaun added, “We are delighted with these results, however this is just the start. The goal is to continue improving services, investing in people, facilities, and methods to ensure a leading position in care provision across the UK. I am extremely proud of all staff on Highfield Park for making this happen.”
By continually refining its services and driving innovation in care, Highfield Park’s variety of care services are positioning themselves as providers of choice for individuals with complex needs.
Focus on the Future
Recognising the importance of growth, Highfield Park and MHC are committed to continuous improvement. Recent achievements in securing excellent ratings serve as a testament to the progress made in elevating standards of care and support and highlight the teams desire to learn from the past.
Highfield Park’s success is a testament to the MHC group’s long-term commitment to improving the lives of the individuals in our care. With a focus on person-centred, outcome-driven support, Highfield Park will continue to build on this solid foundation, ensuring the best possible care for individuals today and in the future.
