A responsive, proactive and preventative approach supports the transition and step down of individuals through services – and prepares them for life in the community when it’s appropriate. This doesn’t just achieve the best outcomes for people, but helps local authorities, clinical commissioning groups and NHS commissioners to reduce their costs over the longer term.
We’re always striving to do better: to learn, to improve, to do the right thing. We’re good at what we do, but we think there’s always a way to be better.
Some of the most significant costs come from crisis, and our approach mitigates these crises so that commissioners can predict spending and budget more effectively.
Overall, our individual care model provides outstanding value for money and ensures that there are always safe staffing levels. As a large organisation with a broad mix of specialist services, we have the resources across our business to provide high levels of support to meet the most complex of needs.
It’s about trust
We understand that local authorities, clinical commissioning groups and families alike place a huge amount of trust in us. That’s why we actively promote a culture of transparency, openness and honesty at all levels, at all times. In a recent survey, 93% of staff felt that MHC acts on concerns raised by service users.
We have robust processes in place to ensure that where issues occur, we will be honest about it and take steps to correct it quickly. We’ll also learn from what happened and implement procedures to ensure that it doesn’t happen again.