Learning Disability and Autism

Service Overview

Willow is a residential home for people living with a learning disability and/or Autism. The home adopts a ‘Psychologically Informed Environment’ or PIE – which means that people who live at Willow are supported to best meet their needs and improve their quality of life.This helps staff to implement all of the latest research and knowledge to inform the needs of the residents.

Admission Criteria

  • Males or females aged 18 yrs + who have a diagnosis of a learning disability and/or Autism and/or other associated conditions.
  • Prior to the initial 12 week assessment period a ‘compatibility’ assessment is carried out to make sure that residents can be supported to live well together.

Philosophy of Care

Philosophically, we believe in understanding the needs of the individual through robust assessment in order to provide person centred support to enable individuals to lead fulfilling lives as part of their local community.
We do this through:

  • Psychologically informed environments that encourage staff to reflect on practice and how to support the individual.
  • Person centred plans to develop positive behaviour support, enabling individuals to maintain and develop skills leading to greater independence.
  • Providing services that represent good value for money by demonstrating measurable, effective outcomes and progression.
  • Ensuring our colleagues have opportunities for tailored training and development to meet individual needs.
  • Ensuring that compliance and audit systems support service delivery and constantly drive improvement and embed quality in everything we do.
  • We work with a wide range of stakeholders to meet the needs of the individuals needs.

The Support Delivered

By working with the person and key stakeholders, we adopt a person centred approach to promote the development of both social and adaptive skills, leading towards maintaining and increasing independence and offering opportunities to enhance the person’s quality of life.
By enabling staff to understand the function of risk behaviours this enables plans to be implemented to safely manage potential risks and to provide the least restrictive support in an inclusive and empowering way.
Residents also have access to ‘Highfield Hub’ which is the active support centre. Here residents can engage in social and recreational activities with other residents as well as more formal based teaching in qualifications to facilitate learning and education. These are based on active support models in conjunction with the National Open College Network (NOCN) to support resident’s to achieve formal qualifications which they can use in the community and develop through college or further education.


  • Spacious living areas
  • En-suite furnished bedrooms
  • Sensory room
  • Independent living skills kitchen
  • A family and activity room
  • Extensive grounds including outside seating
  • Access to a range of local facilities including swimming, bingo, cycling , bowling cinema.
  • Options to utilise a day opportunities service
  • Coming soon – Options to access ‘The Woodlands’, an outdoor learning environment

The Surrounding Area

Willow is located in the hamlet of Llangwyfan in an area of outstanding natural beauty. The nearby village of Llandyrnog provides access to local amenities which include: local church, butchers shop, general store which includes a post office and three public houses, two of which have restaurant facilities. The location offers the benefits of tranquillity as well as excellent opportunities for exercise and observing local wildlife. It is also within minutes of a main road through North Wales, putting the whole region within easy reach from the mountains of Snowdonia, to the North Wales coast and beyond.

Registered Manager

Phil Pitchford, Registered Manager

Phil has over 26 years’ experience in managing residential and domiciliary care services across a number of organisations. After a period away from the company, Phil returned to MHC in 2013. He holds a number of social care and management qualifications including: BSc (Hons) Psychology, ILM 4 in Leadership and Management, NVQ 4 Registered Manager’s Award.

  • Summary

    • Mixed gender service
    • Accommodates up to 8 people
    • Tranquil location
    • Beautiful grounds

    Llangwyfan, Denbigh, LL16 4LU

‘’Person centred care allows us to provide the best fitting environment for each individual’’

Care Inspectorate Wales | Arolygiaeth Gofal Cymru

Willow is regulated and inspected by Care Inspectorate Wales.

> Read our inspection reports

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